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Stroud District Council - Out of Hours Call Handling Service
Status: Awarded
Published Date: 21/09/2017
Closing Date: 04/07/2017
Value: £90,000
Out of Hours Call Handling Service - Stroud's requirement is for the provision of an effective call handling and message taking service to provide cover outside our normal working hours, as well as providing additional service support at peak times, during service shutdown, emergencies, and to cover public holiday periods.
Industry: Office-support services. - 79500000 Telephone-answering services. - 79510000
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Progress Housing Group - Consultant review of call centre operations and resource
Status: Closed
Published Date: 21/06/2017
Closing Date: 12/07/2017
Value: £20,000
Consultant review of call centre operations and resource - Progress Housing Group together with its subsidiary companies provide a diverse range of housing solutions and related services throughout the UK including social and affordable rent, shared ownership, market rent, sheltered housing and housing for people with specialist needs. The subsidiaries of Progress Housing Group are New Progress Housing Association Limited, New Fylde Housing Limited and Progress Care Housing Association Limited. This tender is for Progress Housing Group on behalf of the company itself, its present and future subsidiaries and associated bodies (together "the Group"). The Group are registered providers of social housing and are regulated by the Homes and Communities Agency. The Group are largely registered with charitable status with the exception of the parent company Progress Housing Group has offices in the North West of England (mainly South Ribble & Fylde Coast) and also in Leeds, Lincoln & Boston. The bidders are to provide the appropriate technology and resources and associated support with the specific requirement set out in this ITT across the lifetime of this contract Progress Housing Group has a stock of approximately 10,000 properties, the majority being in the North-West of England (approximately two thirds) with the remainder spread across England and a number in Scotland also. The budget annual turnover is approximately £74.5 million in for the financial year 2016/2017 With the current emphasis on value for money, the Group now wishes to formalise the Progress Connect & Control Centre services it uses in order to drive value for money. The Group intends that this is done in a compliant and non-discriminatory way adopting a robust procurement process which secures Bidders who share the Group's values and help the Group to secure its strategic aims: To find out more go to www.progressgroup.org.uk Scope of Service : There are two departments that currently undertake customer contact services for housing Progress Connect and Progress Lifeline. Due to the expansion and the changing expectation of the staff and service there is a requirement to effectively coordinate the work and resources in both areas. We require input and recommendations from a consultant with expertise in the management of customer contact into a 'call centre' style operation to ensure work is being handled efficiently. Planning of resource has also been problematic in both areas due to the lack of a resource planner. Contract term This is a one off consultation project with time spent in both departments (roughly a week in total) with a report being prepared within 4 weeks. The anticipated start date would be mid August 2017 (w/c 14th or 21st August) with recommendations submitted mid September 2017.
Industry: Business services: law, marketing, consulting, recruitment, printing and security. - 79000000 Office-support services. - 79500000 Call centre. - 79512000
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NEWCASTLE UNIVERSITY - Service-Other Miscellaneous
Status: Awarded
Published Date: 13/06/2017
Closing Date: 15/05/2017
Value: £31,515
Service-Other Miscellaneous - Copywriting, printing and postage
Industry: Office-support services. - 79500000 Printing and related services. - 79800000
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Home Office - Vulcan House Video Interview Suite.Published for completeness, see description for details
Status: Awarded
Published Date: 02/06/2017
Closing Date: 12/05/2017
Value: £125,000
Vulcan House Video Interview Suite.Published for completeness, see description for details - Vulcan House Video Interview Suite.This contract award was not published at the time of award. It has been published for transparency purposes to provide a record of existing departmental contracts.
Industry: System for recording attendance. - 31711310 Video recording or reproducing apparatus. - 32333000 Biometric sensors. - 35125110 Video conferencing software package. - 48515000 ...and 9 more
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NOE-CPC - Specialist Bid and Tender Writing support for NHS Collaborative Procurement Partnership (NHS CPP)
Status: Awarded
Published Date: 09/12/2016
Closing Date: 05/08/2016
Value: neg.
Specialist Bid and Tender Writing support for NHS Collaborative Procurement Partnership (NHS CPP) - NHS CPP is an umbrella name for the joint working between the following NHS procurement organisations: • North of England Commercial Procurement Collaborative • East of England NHS Collaborative Procurement Hub • NHS Commercial Solutions • London Procurement Partnership NHS CPP are considering the appointment of specialist bid and tender writer to provide technical input into a series of procurements that are being undertaken between August 2016 and Summer/Autumn 2017 by Department of Health, as part of its Future Operating Model (FOM) initiative aimed at re-structuring the NHS procurement and supply chain landscape. *Contract start/end dates have been identified in this opportunity, in order to meet Contracts Finder mandatory requirements. Please note that this date may be subject to change*
Industry: Business and management consultancy services. - 79410000 Office-support services. - 79500000
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Radian - Out of Hours Telephony Service
Status: Closed
Published Date: 26/10/2016
Closing Date: 30/11/2016
Value: £250,000
Out of Hours Telephony Service - Radian are an award winning organisation, employing over 1200 staff, providing nearly 21000 affordable homes in Berkshire, Buckinghamshire, Dorset, Hampshire, Isle of Wight, Surrey, Sussex and Wiltshire. The majority of our stock is general needs housing, but also includes a significant portfolio of sheltered and supported housing, together with key worker accommodation, shared ownership, market rent and private sale properties. Residents are able to benefit from tailored services that meet local needs. We value and promote diversity and are committed to equality of opportunity for all. Contract Length: Initial term of 3 years with an option to extend for a further 2 x 12month periods. Contract Value/Range: Radian estimates that the contract value will be approximately £200,000 - £250,000. Radian are looking to procure an 'Out of Hours Telephony Services' contract to cover all hours and periods when the Customer Service Centre is closed. Radian is looking for a high quality solution for the specified contract from high quality providers that deliver a service that is demonstrably focused around the needs of Radian. The contract for the provision of the service is expected to commence 1st February 2017, exact dates to be agreed.
Industry: Office-support services. - 79500000 Telephone-answering services. - 79510000
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SE Shared Services - WSCC SC/IR - Operator for a Creative Digital Hub in Bognor Regis
Status: Closed
Published Date: 25/10/2016
Closing Date: 25/11/2016
Value: neg.
WSCC SC/IR - Operator for a Creative Digital Hub in Bognor Regis - MARKET ENGAGEMENT EXERCISE: THIS IS NOT A CALL FOR COMPETITION West Sussex County Council is looking to engage with interested organisations with a view to progressing to a procurement of an operating partner to deliver a flexible workspace and business support Hub for the Creative Digital sector in Bognor Regis and the surrounding areas. It is envisioned that operators will do this by managing the flexible shared workspace, providing digital connectivity services and provide business development and support activities for Hub members. We would like to understand and discuss the interest and capability of providers, what previous experience can help inform the Councils requirements, barriers to interest, potential commercial models, what information is required and how risk should be managed and apportioned fairly. The proposed location for the Hub is within the Grade II Listed Bognor Regis Railway Station, and work to develop the Hub so far has engaged over 100 businesses in the Creative Digital sector. This requirement will be designed to complement the regeneration and investment projects being delivered by partners Arun District Council and the University of Chichester, and the Council priorities to grow a healthy economy that will attract, retain and grow businesses that will provide high value employment for local residents and provide the digital infrastructure to enable businesses to flourish. WSCC would like to engage with interested organisations with the specialist skills and capabilities to operate the Hub and deliver the desired outcomes. A descriptive document is attached with more detail on the vision for the Digital Hub and progress to date. We would like to invite any providers to complete the attached questionnaire and return this by 26th November 2016. In addition we will be holding a market engagement event on 18th November at Chichester County Hall. The event aims to inform providers of our aspirations and what we hope to achieve, to ascertain what potential providers see as areas of risk, how the outcomes of the service can best be met, and to discuss how best to integrate social, environmental and economic considerations into the service in line with the Public Sector (Social Value) Act 2012. You should complete the booking form attached to this project and return no later than 15th November to request a place.
Industry: Business services: law, marketing, consulting, recruitment, printing and security. - 79000000 Office-support services. - 79500000 Miscellaneous business and business-related services. - 79900000 Education and training services. - 80000000
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DEPARTMENT FOR WORK AND PENSIONS - Business Continuity - Office Recovery Services
Status: Awarded
Published Date: 20/10/2016
Closing Date: 03/10/2016
Value: £23,550
Business Continuity - Office Recovery Services - Office recovery services - provision of alternative office space if needed for business continuity purposes
Industry: Office-support services. - 79500000
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Liverpool City Council - Interpretation, Translation and Transcription Services
Status: Closed
Published Date: 26/09/2016
Closing Date: 22/07/2023
Value: neg.
Interpretation, Translation and Transcription Services - Liverpool City Council (LCC) is currently carrying out an internal scoping exercise with a view to procuring Interpretation, Translation and Transcription Services in the future months. The Services required at this stage will be to manage all, or, a large proportion of communication support requirements, whilst offering advisory and administration support. The following Services that LCC only envisage as being required at this stage (subject to change) will consist of the following; Interpreting • Face to Face Interpretation Services (Verbal) • Face to Face Interpretation Services (Non-Verbal) • Telephone Interpretation Services • Video Interpretation Services (Verbal) • Video Interpretation Services (Non-Verbal) Translation, Transcription and Additional Services These service elements are to either: • Translate or arrange for written material to be translated from one language to another as text; • Transcribe audio files, tapes and other electronic media into written and/or electronic text documents in the same or different languages; • Transcribe written documents and/or electronic media into alternative formats such as (but not limited to) Braille, Easy Read, Large Print, Audio, Video and Pictorial English. If you are interested in providing any or all of the above mentioned services, please log in or register your organisation on https://procontract.due-north.com and search for tender reference DN181575 to confirm your interest by completing the expression of interest table via the online portal.
Industry: Printed matter and related products. - 22000000 Office-support services. - 79500000 Printing and related services. - 79800000
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FCO SERVICES - Agreement for Witnessed Secure Destruction of FCO Services Material
Status: Awarded
Published Date: 21/09/2016
Closing Date: 17/06/2016
Value: £20,000
Agreement for Witnessed Secure Destruction of FCO Services Material - Agreement for Witnessed Secure Destruction of FCO Services Material - Call off from FCO Services contract ref XLY446/001/14
Industry: Office-support services. - 79500000
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