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Defra Network eTendering Portal - Contract Award Notice Inbound Numbers and Call Routing Telephony Services
Status: Awarded
Published Date: 05/01/2023
Closing Date: 01/12/2022
Value: £210,000
Contract Award Notice Inbound Numbers and Call Routing Telephony Services - Notice of contract award for Defra Inbound Numbers and Call Routing Telephony Services
Industry: Public-telephone services. - 64211000
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Hertfordshire County Council - Resources - HCC 09/22 - The Provision of an Out of Hours Call Handling Service
Status: Closed
Published Date: 23/09/2022
Closing Date: 10/01/2023
Value: £475,000
HCC 09/22 - The Provision of an Out of Hours Call Handling Service - Project: The Provision of an Out of Hours Call Handling Service Project Reference: HCC2214058 Customer: Hertfordshire County Council Description: The Council has awarded a contract for the provision of an Out Of Hours Call Handling Service for Hertfordshire County Council to West Midlands Ambulance Service University NHS Foundation Trust. Notice reference: 2023/S 000-000453
Industry: Switchboards. - 32540000 Telephone switchboards. - 32543000 Telecommunications services. - 64200000 Public-telephone services. - 64211000 ...and 3 more
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Birmingham City Council - PQ0243 - Emergency Duty Team Out of Hours Call Answering Service - AWARD
Status: Awarded
Published Date: 24/06/2021
Closing Date: 19/02/2021
Value: neg.
PQ0243 - Emergency Duty Team Out of Hours Call Answering Service - AWARD - The Birmingham Children's Trust (BCT) Emergency Duty Team (EDT) service provides out of hours emergency cover for children's social care Monday to Friday between 17:15 and 08:45 (16:15 on Friday), and provides weekend cover for Saturday, Sunday and Bank Holidays. The service is made up of Professional Support staff who deal with call handling, and a Social Work team. Monday to Friday the EDT professional support staff work until 00.45, Monday to Thursday and 23.45 Friday and on weekends and bank holidays from 8.45 - 00.45. When the professional support staff, are off duty Social Workers will pick up calls where possible, if at any times during the PSS working hours, or when Social Workers are not available to pick up calls a call handling service is required to manage calls coming into the service. The call handling service will operate during the following times: Monday to Thursday, 17:15 to 08:45 Friday 17:15 to 08:45 Monday Bank holidays The call handling service will be required to do the following: o receive calls o take referral details, o complete the standard referral form o forward the referral to EDT immediately This contract will be for a period of 3 years commencing 1st April 2021 until 31st Mar 2024. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by noon on 19th February 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc
Industry: Telephone and data transmission services. - 64210000 Public-telephone services. - 64211000 Local telephone services. - 64211100 Shared-business telephone network services. - 64213000 ...and 7 more
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Birmingham City Council - PQ0243 - Emergency Duty Team Out of Hours Call Answering Service
Status: Closed
Published Date: 28/01/2021
Closing Date: 19/02/2021
Value: neg.
PQ0243 - Emergency Duty Team Out of Hours Call Answering Service - The Birmingham Children's Trust (BCT) Emergency Duty Team (EDT) service provides out of hours emergency cover for children's social care Monday to Friday between 17:15 and 08:45 (16:15 on Friday), and provides weekend cover for Saturday, Sunday and Bank Holidays. The service is made up of Professional Support staff who deal with call handling, and a Social Work team. Monday to Friday the EDT professional support staff work until 00.45, Monday to Thursday and 23.45 Friday and on weekends and bank holidays from 8.45 - 00.45. When the professional support staff, are off duty Social Workers will pick up calls where possible, if at any times during the PSS working hours, or when Social Workers are not available to pick up calls a call handling service is required to manage calls coming into the service. The call handling service will operate during the following times: Monday to Thursday, 17:15 to 08:45 Friday 17:15 to 08:45 Monday Bank holidays The call handling service will be required to do the following: o receive calls o take referral details, o complete the standard referral form o forward the referral to EDT immediately This contract will be for a period of 3 years commencing 1st April 2021 until 31st Mar 2024. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by noon on 19th February 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc
Industry: Telephone and data transmission services. - 64210000 Public-telephone services. - 64211000 Local telephone services. - 64211100 Shared-business telephone network services. - 64213000 ...and 7 more
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NEWCASTLE UNIVERSITY - 1QGY Goods- Telecom Equipment
Status: Awarded
Published Date: 09/10/2020
Closing Date: 26/08/2020
Value: £30,000
1QGY Goods- Telecom Equipment - SIP Telephony Services
Industry: Public-telephone services. - 64211000
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Centre for Process Innovation Limited - Telephone Support Services & Equipment Provider
Status: Awarded
Published Date: 23/03/2016
Closing Date: 03/12/2015
Value: neg.
Telephone Support Services & Equipment Provider - CPI seeking a telecoms company to: Provide a line rental and call charge package for a period of two years. Maintain and manage all telephone lines and on-site telecoms equipment (as detailed in Additional Information overleaf), including any additional equipment which may be purchased under this agreement. Supply additional handsets and licences on a call on call off basis. For this we will require the cost for each item and the usual lead time.
Industry: Telephone network equipment. - 32429000 Telephone equipment. - 32550000 Telephone network. - 32551400 Telephone and data transmission services. - 64210000 ...and 1 more
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Centre for Process Innovation Limited - Telephone Support Services & Equipment Provider
Status: Closed
Published Date: 18/11/2015
Closing Date: 03/12/2015
Value: £172,514
Telephone Support Services & Equipment Provider - CPI seeking a telecoms company to: Provide a line rental and call charge package for a period of two years. Maintain and manage all telephone lines and on-site telecoms equipment (as detailed in Additional Information overleaf), including any additional equipment which may be purchased under this agreement. Supply additional handsets and licences on a call on call off basis. For this we will require the cost for each item and the usual lead time.
Industry: Telephone network equipment. - 32429000 Telephone equipment. - 32550000 Telephone network. - 32551400 Telephone and data transmission services. - 64210000 ...and 1 more
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SE Shared Services - EBC-MC-Pay By Phone Parking Service
Status: Closed
Published Date: 30/10/2015
Closing Date: 04/12/2015
Value: neg.
EBC-MC-Pay By Phone Parking Service - Elmbridge Borough Council wishes to establish a Framework Agreement for the provision of pay by mobile phone parking services at the parking locations throughout the Borough. In addition this Framework Agreement will be utilised by the following Councils:- Guildford Borough Council Runnymede Borough Council Waverley Borough Council & Woking Borough Council
Industry: Parking services. - 63712400 Public-telephone services. - 64211000
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