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Abri - Abri Network Services 2022
Status: Closed
Published Date: 31/05/2022
Closing Date: 30/06/2022
Value: £2,800,000
Abri Network Services 2022 - Abri are seeking the provision of a group-wide connectivity provider for all our sites. Abri currently utilises SD-WAN technology for our network backbone and this is rolled out to every site. Our current contracts expire in 2022. All sites in the 'East' geography (former-Radian) are running on new connectivity, specified according to size and number of staff at sites. A redundant link is available at every site, ranging from 4G, PSTN to 1GB/1GB geo-diverse standby. Abri only require these to be taken on by a new supplier and no installation or configuration. Sites in the 'West' have had lines converted from MPLS to FTTC to facilitate SD-WAN, but this was a tactical solution deployed with the incumbent supplier. The edge routers in use are old and should be replaced along with new lines and redundancy where appropriate. Abri have used t-shirt sizing to allocate connectivity requirements for sites, and as standardisation is a major part of the technology strategy going forward, it is a must for this to be implemented as expected. All sites are included in this on Appendix A1 (attached tender documentation). WiFi is out of scope for this delivery.
Industry: Networks. - 32400000 Local area network. - 32410000 Communications network. - 32412000 Telecommunications network. - 32412100 ...and 27 more
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NHS Business Services (North East) - CFA data and mobile phone
Status: Closed
Published Date: 27/05/2022
Closing Date: 01/12/2021
Value: £39,144
CFA data and mobile phone - A two year renewal for data and voice connections for the NHS Counter Fraud Authority.
Industry: Shared-business telephone network services. - 64213000
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Birmingham City Council - PQ0243 - Emergency Duty Team Out of Hours Call Answering Service - AWARD
Status: Awarded
Published Date: 24/06/2021
Closing Date: 19/02/2021
Value: neg.
PQ0243 - Emergency Duty Team Out of Hours Call Answering Service - AWARD - The Birmingham Children's Trust (BCT) Emergency Duty Team (EDT) service provides out of hours emergency cover for children's social care Monday to Friday between 17:15 and 08:45 (16:15 on Friday), and provides weekend cover for Saturday, Sunday and Bank Holidays. The service is made up of Professional Support staff who deal with call handling, and a Social Work team. Monday to Friday the EDT professional support staff work until 00.45, Monday to Thursday and 23.45 Friday and on weekends and bank holidays from 8.45 - 00.45. When the professional support staff, are off duty Social Workers will pick up calls where possible, if at any times during the PSS working hours, or when Social Workers are not available to pick up calls a call handling service is required to manage calls coming into the service. The call handling service will operate during the following times: Monday to Thursday, 17:15 to 08:45 Friday 17:15 to 08:45 Monday Bank holidays The call handling service will be required to do the following: o receive calls o take referral details, o complete the standard referral form o forward the referral to EDT immediately This contract will be for a period of 3 years commencing 1st April 2021 until 31st Mar 2024. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by noon on 19th February 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc
Industry: Telephone and data transmission services. - 64210000 Public-telephone services. - 64211000 Local telephone services. - 64211100 Shared-business telephone network services. - 64213000 ...and 7 more
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BRITISH COUNCIL(THE) - Complaints Messaging Service for IELTS
Status: Awarded
Published Date: 05/05/2021
Closing Date: 15/07/2019
Value: neg.
Complaints Messaging Service for IELTS - The British Council are developing a new complaints process, to provide customers with a single line of contact for IELTS. British Council, IDP, IELTS Australia (IDP) and Cambridge Assessment English jointly own the IELTS test. IELTS USA manages the administration of IELTS operations throughout the US test centre network and therefore any complaints received will need to be distributed to 1 of 4 parties. A 24/7 telephone complaints messaging service is required to log and distribute calls to relevant parties: the British Council, IDP, Cambridge Assessment English or IELTS USA. The call handler must ensure on receiving the call that they log who the complaint is relevant for and ensure that only the relevant party receives the captured information. The supplier must also ensure that all information reported confirms whether the complaint was logged in the UK (for a UK test) or in the rest of the world (for a rest of the world test).
Industry: Telephone switchboards. - 32543000 Telephone exchanges. - 32551200 Shared-business telephone network services. - 64213000 Dedicated-business telephone network services. - 64214000 ...and 1 more
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Birmingham City Council - PQ0243 - Emergency Duty Team Out of Hours Call Answering Service
Status: Closed
Published Date: 28/01/2021
Closing Date: 19/02/2021
Value: neg.
PQ0243 - Emergency Duty Team Out of Hours Call Answering Service - The Birmingham Children's Trust (BCT) Emergency Duty Team (EDT) service provides out of hours emergency cover for children's social care Monday to Friday between 17:15 and 08:45 (16:15 on Friday), and provides weekend cover for Saturday, Sunday and Bank Holidays. The service is made up of Professional Support staff who deal with call handling, and a Social Work team. Monday to Friday the EDT professional support staff work until 00.45, Monday to Thursday and 23.45 Friday and on weekends and bank holidays from 8.45 - 00.45. When the professional support staff, are off duty Social Workers will pick up calls where possible, if at any times during the PSS working hours, or when Social Workers are not available to pick up calls a call handling service is required to manage calls coming into the service. The call handling service will operate during the following times: Monday to Thursday, 17:15 to 08:45 Friday 17:15 to 08:45 Monday Bank holidays The call handling service will be required to do the following: o receive calls o take referral details, o complete the standard referral form o forward the referral to EDT immediately This contract will be for a period of 3 years commencing 1st April 2021 until 31st Mar 2024. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by noon on 19th February 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc
Industry: Telephone and data transmission services. - 64210000 Public-telephone services. - 64211000 Local telephone services. - 64211100 Shared-business telephone network services. - 64213000 ...and 7 more
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MSE Group - CA7958 - Structured Network Cabling
Status: Awarded
Published Date: 02/12/2020
Closing Date: 01/01/2021
Value: neg.
CA7958 - Structured Network Cabling - Structured Network Cabling - MSE\ \ To access this competition: \ \ Registered:\ Login to https://suppliers.multiquote.com and view the opportunity CA7958.\ \ Not registered:\ Visit https://suppliers.multiquote.com then register and quote CA7958 as the reason for registration. \ \ Any queries please contact MultiQuote on 0151 482 9230.
Industry: Maintenance of data network equipment. - 50312310 Repair of data network equipment. - 50312320 Shared-business telephone network services. - 64213000 Data network management and support services. - 72315000 ...and 2 more
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HIGHTOWN HOUSING ASSOCIATION LIMITED - Telephone Services
Status: Awarded
Published Date: 24/12/2019
Closing Date: 17/12/2019
Value: £92,555
Telephone Services - Telephone Services
Industry: Shared-business telephone network services. - 64213000 IP Telephone services. - 64215000
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BFI - BFI Unified Communications - AWARD
Status: Awarded
Published Date: 30/06/2017
Closing Date: 06/01/2017
Value: £160,000
BFI Unified Communications - AWARD - The main objective of this procurement is to design, supply, install, train and support the Unified Communications technology that the BFI wishes to implement between March 2017 and March 2018 to support agile working and the replacement of existing telephony infrastructure across the BFI. This project will be staged commencing at our Stephen Street site first between January 2017 and July 2017 (migration plus agile working). The other BFI sites will migrate technology shortly thereafter, but capital works by us to implement full agile working will be programmed for a later date. The scope of the project will be as follows: Design, install, configure and maintain a UC solution and associated SIP trunk services including voicemail and video conferencing, and migrate from the existing system at the following sites; BFI Stephen Street, London, W1T 1LN BFI Southbank, London, SE1 8XT BFI National Archive, Berkhamsted, HP4 3TP BFI National Archive, Gaydon, CV35 0BQ The solution should include unified messaging, instant messaging, presence and video/audio/web conferencing and provide capabilities for users to access messages and voice calls with any device, anywhere and anytime for up to 570 staff and 650 physical extensions. Design, install, configure and maintain a Contact Centre solution. This solution needs to be capable of handling multiple queues and approx. a peak of 20 agents and 1 supervisor, located at the BFI Southbank location, handling voice calls for the BFI Southbank Box Office.
Industry: Headphones. - 32342100 Voice-mail system. - 32342440 Networks. - 32400000 Communications network. - 32412000 ...and 19 more
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Gloucester City Council - Maintenance and Support of the Council's Alcatel-Lucent Telephony System, including associated application software
Status: Awarded
Published Date: 29/06/2017
Closing Date: 22/06/2017
Value: £22,000
Maintenance and Support of the Council's Alcatel-Lucent Telephony System, including associated application software - Support and Maintenance agreement for existing Telephony infrastructure
Industry: Networks. - 32400000 Telephone sets. - 32552100 Digital telephone exchanges. - 32552310 Telephone switching apparatus. - 32552330 ...and 4 more
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NHS Shared Business Services Ltd (NHS SBS) - CARAS2
Status: Closed
Published Date: 24/05/2017
Closing Date: 26/06/2017
Value: £25,000,000
CARAS2 - This framework will be a multi-Lot framework covering the following Lots: SMS Texting; Email; IVR (Interactive Voice Recognition); Agent Call Centre; Hybrid mail; and Internet Communication
Industry: Postage machines. - 30131400 Radio, television, communication, telecommunication and related equipment. - 32000000 Data-transmission equipment. - 32260000 Telephone network equipment. - 32429000 ...and 22 more
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