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The Royal Orthopaedic Hospital NHS Foundation Trust - ROH/ BSOL ICS Telephony Replacement Managed Service
Status: Open
Published Date: 28/09/2023
Closing Date: 16/11/2023
Value: neg.
ROH/ BSOL ICS Telephony Replacement Managed Service - The Royal Orthopaedic Hospital NHS Foundation Trust are seeking to award a 5 year contract with the option to extend for a further 5 years (subject to review in year 3 of the extension) for the delivery of a complete cloud based telephony replacement managed service with the option for other BSOL ICS (BSOL) Trust's/ Organisation's to join at a later date. The Royal Orthopaedic Hospital NHS Foundation Trust (ROH) is a specialist hospital located in Birmingham UK. One of the largest orthopaedic units in Europe, the ROH offer a comprehensive range of surgical and non-surgical treatment. The Trust employs 1,600 staff and has a £120m turnover, treating 12k inpatients and 55k outpatients annually. The ROH delivers the most elective orthopaedic procedures in the UK and was founded over 200 years ago, owning a long-standing heritage of orthopaedic excellence and innovation. The Trust is a centre of excellence for joint replacement, oncology, spinal services and musculoskeletal care and conducts pioneering research in world-class facilities. ROH partners with many academic partners to deliver teaching and training for the next generation of orthopaedic clinicians. The Trust mission is to reduce pain and restore independence to help people live healthy, active, fulfilling lives. The Trust values are Compassion, Openness, Pride, Innovation, Excellence and Respect. ROH are at the mercy of a very old Siemens ISDX and parts and experience are both in short supply, failures are commonplace, and this causes significant issues when dealing with patients The position within ROH is rather more pressing than within other trusts as they have a burning platform to contend with. A siemens ISDX. The ISDX product lifecycle was announced as end-of-sale by Siemens/Unify on 30th June 2016. ROH currently requires that its entire estate be upgraded from its current TDM platform and moved to the cloud. ROH currently sub-contracts its switchboard services from UHB and the system is currently configured for 391 DDI lines, (Daisy Group) 15 Digital lines and 786 extensions serving 1500 users many of these are shared desk phones. Fixed lines are provided by Virgin Media. MS Teams is used for conference services. All users currently have an E3 licence. As part of this bid it is also required that the service be decommissioned and disposed of once the staff are transitioned onto the new service. There will be a period of transition in that support may need to be provided to the old system before decommissioning.
Industry: Telephone network equipment. - 32429000 Telecommunications system. - 32524000 Telephone switchboards. - 32543000 Telephone equipment. - 32550000 ...and 1 more
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The Royal Orthopaedic Hospital NHS Foundation Trust - ROH/ BSOL ICS Telephony Replacement Managed Service
Status: Open
Published Date: 28/09/2023
Closing Date: 30/11/2023
Value: neg.
ROH/ BSOL ICS Telephony Replacement Managed Service - The Royal Orthopaedic Hospital NHS Foundation Trust are seeking to award a 5 year contract with the option to extend for a further 5 years (subject to review in year 3 of the extension) for the delivery of a complete cloud based telephony replacement managed service with the option for other BSOL ICS (BSOL) Trust's/ Organisation's to join at a later date. The Royal Orthopaedic Hospital NHS Foundation Trust (ROH) is a specialist hospital located in Birmingham UK. One of the largest orthopaedic units in Europe, the ROH offer a comprehensive range of surgical and non-surgical treatment. The Trust employs 1,600 staff and has a £120m turnover, treating 12k inpatients and 55k outpatients annually. The ROH delivers the most elective orthopaedic procedures in the UK and was founded over 200 years ago, owning a long-standing heritage of orthopaedic excellence and innovation. The Trust is a centre of excellence for joint replacement, oncology, spinal services and musculoskeletal care and conducts pioneering research in world-class facilities. ROH partners with many academic partners to deliver teaching and training for the next generation of orthopaedic clinicians. The Trust mission is to reduce pain and restore independence to help people live healthy, active, fulfilling lives. The Trust values are Compassion, Openness, Pride, Innovation, Excellence and Respect. ROH are at the mercy of a very old Siemens ISDX and parts and experience are both in short supply, failures are commonplace, and this causes significant issues when dealing with patients The position within ROH is rather more pressing than within other trusts as they have a burning platform to contend with. A siemens ISDX. The ISDX product lifecycle was announced as end-of-sale by Siemens/Unify on 30th June 2016. ROH currently requires that its entire estate be upgraded from its current TDM platform and moved to the cloud. ROH currently sub-contracts its switchboard services from UHB and the system is currently configured for 391 DDI lines, (Daisy Group) 15 Digital lines and 786 extensions serving 1500 users many of these are shared desk phones. Fixed lines are provided by Virgin Media. MS Teams is used for conference services. All users currently have an E3 licence. As part of this bid it is also required that the service be decommissioned and disposed of once the staff are transitioned onto the new service. There will be a period of transition in that support may need to be provided to the old system before decommissioning.
Industry: Telephone network equipment. - 32429000 Telecommunications system. - 32524000 Telephone switchboards. - 32543000 Telephone equipment. - 32550000 ...and 1 more
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The Royal Orthopaedic Hospital NHS Foundation Trust - ROH/ BSOL ICS Telephony Replacement Managed Service
Status: Open
Published Date: 28/09/2023
Closing Date: 23/01/2024
Value: neg.
ROH/ BSOL ICS Telephony Replacement Managed Service - The Royal Orthopaedic Hospital NHS Foundation Trust are seeking to award a 5 year contract with the option to extend for a further 5 years (subject to review in year 3 of the extension) for the delivery of a complete cloud based telephony replacement managed service with the option for other BSOL ICS (BSOL) Trust's/ Organisation's to join at a later date. The Royal Orthopaedic Hospital NHS Foundation Trust (ROH) is a specialist hospital located in Birmingham UK. One of the largest orthopaedic units in Europe, the ROH offer a comprehensive range of surgical and non-surgical treatment. The Trust employs 1,600 staff and has a £120m turnover, treating 12k inpatients and 55k outpatients annually. The ROH delivers the most elective orthopaedic procedures in the UK and was founded over 200 years ago, owning a long-standing heritage of orthopaedic excellence and innovation. The Trust is a centre of excellence for joint replacement, oncology, spinal services and musculoskeletal care and conducts pioneering research in world-class facilities. ROH partners with many academic partners to deliver teaching and training for the next generation of orthopaedic clinicians. The Trust mission is to reduce pain and restore independence to help people live healthy, active, fulfilling lives. The Trust values are Compassion, Openness, Pride, Innovation, Excellence and Respect. ROH are at the mercy of a very old Siemens ISDX and parts and experience are both in short supply, failures are commonplace, and this causes significant issues when dealing with patients The position within ROH is rather more pressing than within other trusts as they have a burning platform to contend with. A siemens ISDX. The ISDX product lifecycle was announced as end-of-sale by Siemens/Unify on 30th June 2016. ROH currently requires that its entire estate be upgraded from its current TDM platform and moved to the cloud. ROH currently sub-contracts its switchboard services from UHB and the system is currently configured for 391 DDI lines, (Daisy Group) 15 Digital lines and 786 extensions serving 1500 users many of these are shared desk phones. Fixed lines are provided by Virgin Media. MS Teams is used for conference services. All users currently have an E3 licence. As part of this bid it is also required that the service be decommissioned and disposed of once the staff are transitioned onto the new service. There will be a period of transition in that support may need to be provided to the old system before decommissioning.
Industry: Telephone network equipment. - 32429000 Telecommunications system. - 32524000 Telephone switchboards. - 32543000 Telephone equipment. - 32550000 ...and 1 more
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British Transport Police - Smartnumbers
Status: Awarded
Published Date: 06/06/2023
Closing Date: 15/05/2023
Value: £90,562
Smartnumbers - BT Smartnumbers
Industry: Telephone switchboards. - 32543000
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Hertfordshire County Council - Resources - HCC 09/22 - The Provision of an Out of Hours Call Handling Service
Status: Closed
Published Date: 23/09/2022
Closing Date: 10/01/2023
Value: £475,000
HCC 09/22 - The Provision of an Out of Hours Call Handling Service - Project: The Provision of an Out of Hours Call Handling Service Project Reference: HCC2214058 Customer: Hertfordshire County Council Description: The Council has awarded a contract for the provision of an Out Of Hours Call Handling Service for Hertfordshire County Council to West Midlands Ambulance Service University NHS Foundation Trust. Notice reference: 2023/S 000-000453
Industry: Switchboards. - 32540000 Telephone switchboards. - 32543000 Telecommunications services. - 64200000 Public-telephone services. - 64211000 ...and 3 more
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7 Forces Procurement - Police Telephone System Maintenance Renewal
Status: Awarded
Published Date: 14/02/2022
Closing Date: 08/12/2021
Value: £50,704
Police Telephone System Maintenance Renewal - This was for support and maintenance of the Bedfordshire Police telephone and call handling solution for 999, 101 calls.
Industry: Telephone switchboards. - 32543000
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Hartlepool College of Further Education - CA8753 - Hartlepool College of Further Education - Request for Quotation(s) for Cloud Based Phone lines and associated Hardware
Status: Awarded
Published Date: 07/05/2021
Closing Date: 21/05/2021
Value: neg.
CA8753 - Hartlepool College of Further Education - Request for Quotation(s) for Cloud Based Phone lines and associated Hardware - The aim of this mini competition is to obtain competitive comparable proposals from suitably qualified and experienced firms, to provide Cloud Based Phone Lines and Associated Hardware to Hartlepool College of Further Education.\ \ To access this competition: \ \ Registered:\ Login to https://suppliers.multiquote.com and view the opportunity CA8753.\ \ Not registered:\ Visit https://suppliers.multiquote.com then register and quote CA8753 as the reason for registration. \ \ Any queries please contact MultiQuote on 0151 482 9230.
Industry: Telephone network equipment. - 32429000 Telephone switchboards. - 32543000 Telephone equipment. - 32550000 Telephone connections. - 32551100 ...and 1 more
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BRITISH COUNCIL(THE) - Complaints Messaging Service for IELTS
Status: Awarded
Published Date: 05/05/2021
Closing Date: 15/07/2019
Value: neg.
Complaints Messaging Service for IELTS - The British Council are developing a new complaints process, to provide customers with a single line of contact for IELTS. British Council, IDP, IELTS Australia (IDP) and Cambridge Assessment English jointly own the IELTS test. IELTS USA manages the administration of IELTS operations throughout the US test centre network and therefore any complaints received will need to be distributed to 1 of 4 parties. A 24/7 telephone complaints messaging service is required to log and distribute calls to relevant parties: the British Council, IDP, Cambridge Assessment English or IELTS USA. The call handler must ensure on receiving the call that they log who the complaint is relevant for and ensure that only the relevant party receives the captured information. The supplier must also ensure that all information reported confirms whether the complaint was logged in the UK (for a UK test) or in the rest of the world (for a rest of the world test).
Industry: Telephone switchboards. - 32543000 Telephone exchanges. - 32551200 Shared-business telephone network services. - 64213000 Dedicated-business telephone network services. - 64214000 ...and 1 more
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Department of Health and Social Care (DHSC) - Netcall - SolutionCare and Support Renewal v2
Status: Awarded
Published Date: 25/11/2020
Closing Date: 30/06/2020
Value: £8,546
Netcall - SolutionCare and Support Renewal v2 - Extension to ensure uninterrupted services of Automated Call Distribution for Customer Service Centre and Press Office
Industry: Telephone switchboards. - 32543000
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LIFECYCLE MANAGEMENT GROUP LIMITED - Unify voice support
Status: Withdrawn
Published Date: 22/05/2020
Closing Date: 05/06/2020
Value: neg.
Unify voice support - West Suffolk NHS Foundation Trust is seeking to contract for Unify voice support to ensure that the Client's systems are kept in a safe and reliable working order and operating in a way that provides the optimum efficiency.
Industry: Switchboard equipment. - 32541000 Telephone switchboards. - 32543000 Digital switchboards. - 32546100 Digital telephone exchanges. - 32552310 ...and 1 more
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