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Macclesfield College - CA12519 - Macclesfield College Telephone System Provider
Status: Awarded
Published Date: 21/06/2023
Closing Date: 21/07/2023
Value: neg.
CA12519 - Macclesfield College Telephone System Provider - Macclesfield College are looking for a supplier for a new Telephone System at the College. To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA12519. Not registered: Visit https://suppliers.multiquote.com then register and quote CA12519 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.
Industry: Telephone network equipment. - 32429000 Telephone equipment. - 32550000 Dedicated-business telephone network services. - 64214000
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NHS Business Services (North East) - Vodafone - mobile voice and data services
Status: Awarded
Published Date: 28/11/2022
Closing Date: 31/01/2022
Value: £133,173
Vodafone - mobile voice and data services - Vodafone Mobile Voice and Data services https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000HNcS/awXL_7nwibKqOKOAwouoIo0cwx6a5oYS7bRuD5vjeOI
Industry: Dedicated-business telephone network services. - 64214000
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Abri - Abri Network Services 2022
Status: Closed
Published Date: 31/05/2022
Closing Date: 30/06/2022
Value: £2,800,000
Abri Network Services 2022 - Abri are seeking the provision of a group-wide connectivity provider for all our sites. Abri currently utilises SD-WAN technology for our network backbone and this is rolled out to every site. Our current contracts expire in 2022. All sites in the 'East' geography (former-Radian) are running on new connectivity, specified according to size and number of staff at sites. A redundant link is available at every site, ranging from 4G, PSTN to 1GB/1GB geo-diverse standby. Abri only require these to be taken on by a new supplier and no installation or configuration. Sites in the 'West' have had lines converted from MPLS to FTTC to facilitate SD-WAN, but this was a tactical solution deployed with the incumbent supplier. The edge routers in use are old and should be replaced along with new lines and redundancy where appropriate. Abri have used t-shirt sizing to allocate connectivity requirements for sites, and as standardisation is a major part of the technology strategy going forward, it is a must for this to be implemented as expected. All sites are included in this on Appendix A1 (attached tender documentation). WiFi is out of scope for this delivery.
Industry: Networks. - 32400000 Local area network. - 32410000 Communications network. - 32412000 Telecommunications network. - 32412100 ...and 27 more
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AECC University College - CA10274 - AECC University College Telephone System
Status: Closed
Published Date: 31/03/2022
Closing Date: 27/04/2022
Value: neg.
CA10274 - AECC University College Telephone System - To replace AECC UC's current telephone system with a more modern package To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA10274. Not registered: Visit https://suppliers.multiquote.com then register and quote CA10274 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.
Industry: Telephone network maintenance services. - 50334110 Upgrade services of telephone switching equipment. - 50334120 Local telephone services. - 64211100 Long distance telephone services. - 64211200 ...and 3 more
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Soha Housing Ltd - GB-Didcot: Provision of new phone and contact centre management solution to Soha Housing
Status: Awarded
Published Date: 27/07/2021
Closing Date: 11/06/2021
Value: £128,960
GB-Didcot: Provision of new phone and contact centre management solution to Soha Housing - Provision of a front and back office phone system and contact centre management solution
Industry: Dedicated-business telephone network services. - 64214000
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Birmingham City Council - PQ0243 - Emergency Duty Team Out of Hours Call Answering Service - AWARD
Status: Awarded
Published Date: 24/06/2021
Closing Date: 19/02/2021
Value: neg.
PQ0243 - Emergency Duty Team Out of Hours Call Answering Service - AWARD - The Birmingham Children's Trust (BCT) Emergency Duty Team (EDT) service provides out of hours emergency cover for children's social care Monday to Friday between 17:15 and 08:45 (16:15 on Friday), and provides weekend cover for Saturday, Sunday and Bank Holidays. The service is made up of Professional Support staff who deal with call handling, and a Social Work team. Monday to Friday the EDT professional support staff work until 00.45, Monday to Thursday and 23.45 Friday and on weekends and bank holidays from 8.45 - 00.45. When the professional support staff, are off duty Social Workers will pick up calls where possible, if at any times during the PSS working hours, or when Social Workers are not available to pick up calls a call handling service is required to manage calls coming into the service. The call handling service will operate during the following times: Monday to Thursday, 17:15 to 08:45 Friday 17:15 to 08:45 Monday Bank holidays The call handling service will be required to do the following: o receive calls o take referral details, o complete the standard referral form o forward the referral to EDT immediately This contract will be for a period of 3 years commencing 1st April 2021 until 31st Mar 2024. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by noon on 19th February 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc
Industry: Telephone and data transmission services. - 64210000 Public-telephone services. - 64211000 Local telephone services. - 64211100 Shared-business telephone network services. - 64213000 ...and 7 more
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BRITISH COUNCIL(THE) - Complaints Messaging Service for IELTS
Status: Awarded
Published Date: 05/05/2021
Closing Date: 15/07/2019
Value: neg.
Complaints Messaging Service for IELTS - The British Council are developing a new complaints process, to provide customers with a single line of contact for IELTS. British Council, IDP, IELTS Australia (IDP) and Cambridge Assessment English jointly own the IELTS test. IELTS USA manages the administration of IELTS operations throughout the US test centre network and therefore any complaints received will need to be distributed to 1 of 4 parties. A 24/7 telephone complaints messaging service is required to log and distribute calls to relevant parties: the British Council, IDP, Cambridge Assessment English or IELTS USA. The call handler must ensure on receiving the call that they log who the complaint is relevant for and ensure that only the relevant party receives the captured information. The supplier must also ensure that all information reported confirms whether the complaint was logged in the UK (for a UK test) or in the rest of the world (for a rest of the world test).
Industry: Telephone switchboards. - 32543000 Telephone exchanges. - 32551200 Shared-business telephone network services. - 64213000 Dedicated-business telephone network services. - 64214000 ...and 1 more
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East Durham College - Telephone System
Status: Awarded
Published Date: 05/05/2021
Closing Date: 09/04/2021
Value: £300,000
Telephone System - East Durham College is looking to secure one organisation to provide the installation, maintenance and support service of a telephone system (including call charges) for the period of 5 years with an option to extend for one year. East Durham College is committed to utilisation of a variety of technology solutions to improve efficiency and minimise costs. The technology deployed must be able to meet the information flow between the organisation and its geographically dispersed operations. Project Deliverables A managed VoIP telephony service with an agreed number of handsets Single provider for all services/equipment Single monthly bill and relevant monitoring, management and reporting Migration of service from existing supplier (if required) including the management of any third parties required to deliver the service Full installation and transitions services Choice of devices, value for money solutions Support and maintenance Services Existing Telephone System Contract The existing telephone contract is due for renewal We currently have 2 Mitel telephone systems, one located at our main campus in Peterlee that is also used at our secondary Peterlee campus and one at our Houghall Campus in Durham. We have around 420 lines split between 3 campuses. Each site is linked via a leased line which provides voice and data separate to this contract. We also have several satellite sites that are currently not connected in any way to the main campus. The sites on which the telephone systems are hosted currently have ISDN for outside lines. Each site in turn is linked internally with a leased line one of 100mb capacity and the other of 1gb capacity. East Durham College requires a modern cloud based telephone system that workers can use both on and off site either by an app on a mobile device or via a software phone. The college requires 450 handsets with the option of extending to 500 at a later date. We also require a block of 100 additional numbers from commencement of contract. In addition, several satellite sites require handsets/softphones with no more than 30 users. A call package is required for each user also. Tenderers should be able to provide a dedicated point of contact or account manager who can deal with faults, queries, upgrades, support etc Those quoting, or their providers, should be prepared to allow an acceptable test period of 2 weeks during which the service will be confirmed satisfactory. Should the service or coverage fail to be satisfactory East Durham College shall have the right to cease the agreement forthwith at no cost or detriment to the College. Tenders and all associated documentation must be emailed to joanne.wilson@eastdurham.ac.uk "Tender for Telephone System" MUST be stated in subject box.
Industry: Telephone network equipment. - 32429000 Telephone equipment. - 32550000 Installation of telecommunications equipment. - 45314000 Repair and maintenance services of line telephony equipment. - 50334100 ...and 7 more
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Birmingham City Council - PQ0243 - Emergency Duty Team Out of Hours Call Answering Service
Status: Closed
Published Date: 28/01/2021
Closing Date: 19/02/2021
Value: neg.
PQ0243 - Emergency Duty Team Out of Hours Call Answering Service - The Birmingham Children's Trust (BCT) Emergency Duty Team (EDT) service provides out of hours emergency cover for children's social care Monday to Friday between 17:15 and 08:45 (16:15 on Friday), and provides weekend cover for Saturday, Sunday and Bank Holidays. The service is made up of Professional Support staff who deal with call handling, and a Social Work team. Monday to Friday the EDT professional support staff work until 00.45, Monday to Thursday and 23.45 Friday and on weekends and bank holidays from 8.45 - 00.45. When the professional support staff, are off duty Social Workers will pick up calls where possible, if at any times during the PSS working hours, or when Social Workers are not available to pick up calls a call handling service is required to manage calls coming into the service. The call handling service will operate during the following times: Monday to Thursday, 17:15 to 08:45 Friday 17:15 to 08:45 Monday Bank holidays The call handling service will be required to do the following: o receive calls o take referral details, o complete the standard referral form o forward the referral to EDT immediately This contract will be for a period of 3 years commencing 1st April 2021 until 31st Mar 2024. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by noon on 19th February 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc
Industry: Telephone and data transmission services. - 64210000 Public-telephone services. - 64211000 Local telephone services. - 64211100 Shared-business telephone network services. - 64213000 ...and 7 more
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University of Sunderland - University of Sunderland - Cloud Telephony Services for the University of Sunderland
Status: Closed
Published Date: 08/01/2021
Closing Date: 29/01/2021
Value: £400,000
University of Sunderland - Cloud Telephony Services for the University of Sunderland - The contract will cover a fully managed IP based telephony service for the University of Sunderland. This opportunity is only available to suppliers on Lot 5 of the CCS Network Services 2 (RM3808) framework - Lot 5 IP telephony services Expressions of interest outside of the suppliers listed within this lot will be rejected, with no further correspondence entered into.
Industry: Telecommunications network. - 32412100 Telephone network. - 32551400 Digital telephone exchanges. - 32552310 Telephone and data transmission services. - 64210000 ...and 3 more
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